FAQ's
Do
you provide recording services?
No. FASS will arrange for the loan documents to be signed, notarized and
delivered to your desired location. Typically, the recording of the documents
is coordinated through the closing and/or title officer.
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Where
do I send the documents, and how soon are they returned to me?
The loan document package is either delivered to the signing location or
to the notary, ideally the day before the scheduled appointment. Loan documents
are returned to a predetermined location of your choice the following business
day, provided the signing appointment was completed prior to the overnight
courier’s final drop off time. Please note it is very important to include a
pre-addressed, overnight courier envelope in your original loan document
package. As part of our service, our notaries will drop off the package at the
nearest overnight courier location.
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How
will I know when my appointment is set?
If you have an established FASSNotary login ID and password, you will be
able to track the status of all of your current transactions. If you order your
signings via facsimile, we will fax a confirmation to you. As always, if you
have any questions, please call our customer services representatives.
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What
software/hardware do I need to use FASSNotary?
For a full list of requirements to use this site, please go to our
requirements page. Following is a summary of the requirements found on
that page.
The minimum system requirements for FASSNotary are:
-
Any HTML 3.2 and SSL compliant Web browser
The
recommended system requirements for FASSNotary are:
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What
broswers are supported by FASSNotary?
The following browsers are supported:
- Internet Explorer 6.0+
- Netscape 7.0+
- Firefox 0.8+
- Mozilla 1.3+
All operating system platforms are supported for use with these browsers except for IE for
Mac due to Microsoft's decision to stop its development (the official Microsoft press release
can be reviewed here).
For best performance:
- JavaScript must be enabled on all browsers
- Caching on Internet Explorer must be activated
- Browser scripting on Internet Explorer must be enabled
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FASSNotary
keeps asking me to log in/my browser keeps wanting to send me a
'cookie'.
Cookies are used throughout FASSNotary to monitor the user as
they move around the site. This prevents the user from having to log in to
every page.
FASSNotary's cookies do not store any sensitive
information, such as your user ID or password, and they are destroyed as soon
as you logoff, or leave FASSNotary idle for 30 minutes. Despite much media
speculation, cookies are benign and harmless to your PC. Cookies can not
deliver viruses, nor gather private information from your machine.
For further information on cookies and security, please visit
Cookie Central. Some quotes from that site:
-
"The [government] report stressed that there's a sense of paranoia involved
with cookies, cookies cannot harm your computer or pass on private information
such as an email address"
-
"No files are destroyed or compromised by cookies"
It is
highly recommended that you enable and accept cookies when using FASSNotary.
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My
question is not covered in this FAQ! How do I report a bug/typo/make a
suggestion on FASSNotary?
We are always looking to improve this service, and welcome your
feedback.
Write us!
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